Shipping policy
Shipping Policy
Gifts By Caitlin
At Gifts By Caitlin, we are committed to delivering your order safely and in a timely manner. Please review our shipping policy below.
Processing Time
-
All orders are processed within 1–3 business days (excluding weekends and public holidays).
-
Personalized or made-to-order items may require additional processing time. Any delays will be communicated via email.
Shipping Locations
We currently ship to:
-
United Kingdom
-
International destinations (where available)
Shipping availability and rates may vary depending on the destination.
Estimated Delivery Time
United Kingdom:
-
Standard Shipping: 3–7 business days
International Orders:
-
Estimated delivery: 7–21 business days, depending on the destination and customs processing.
Please note that delivery times are estimates and may be affected by courier delays, customs clearance, or unforeseen circumstances.
Shipping Costs
-
Shipping costs are calculated at checkout based on your location and order size.
-
Any applicable customs duties, taxes, or import fees are the responsibility of the customer.
Order Tracking
-
Once your order has shipped, you will receive a confirmation email with tracking information (if available).
-
Please allow up to 24 hours for tracking details to update.
Delays & Issues
If your order is delayed or you have not received it within the estimated delivery timeframe, please contact us at alan.davey1974@gmail.com, and we will be happy to assist you.
Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer.
Contact Us
For any questions regarding shipping or delivery, please contact us:
